Frequently Asked Questions

On the sign-in page click Forgot password?, enter your email address and click Reset Password. A reset link is emailed from noreply@l8ms.com — check your junk folder too. Do not keep guessing your password: too many wrong attempts locks the account. See How to reset your password.

An account locks after several failed sign-in attempts and only an administrator can unlock it. Ask your administrator to open Users, find your row, choose Unlock Account (or untick Account Locked in Edit User). Then reset your password if you are not sure of it.

Not started – created, no work done. Work In Progress – being worked on. Mobile – checked out for on-site data collection. Completed – the assessor has finished. Checked / Authorised – reviewed and signed off (L8MS records who). Transferred – issued / handed over. Set the status from the drop-down on the assessment overview, or in bulk from the Assessments list. See Assessment status and review dates.

A credit is used each time an assessment is created or reviewed. Credits are held per assessment type, split into New and Review pots. Open Credits from the menu (or the button on the home page) to see the balances and top up. A balance turns amber at 10 or fewer and red at 5 or fewer. See How company credits work.

No — you cannot create or review an assessment of a type you have no credits for until you top up on the Credits page. Depending on your billing arrangement you may need to contact L8MS to add credits rather than buying them on screen; the Add credits pop-up tells you which applies.

LR (Legionella Risk) prioritises actions that improve Legionella control — the assessor's estimate of likelihood. GR (General Risk) prioritises general safety concerns noted under duty of care, such as scalding or working at height. Both run 0 (no action) to 4 (immediate action). L8MS does not add them into a single score. See Understanding the LR and GR ratings.

Whenever the LR or GR rating for that question is 1 or above. The recommendation box turns red until you write one, and the Surveys list flags any survey that has a rating above 0 with no recommendation. If both ratings are 0, no recommendation is needed.

Open the assessment, go to Admin options and choose Copy Assessment. Enter the new client name, site name and date. This makes a full copy and uses a copy credit (the page shows how many you have).

The client and site names are fixed on the overview page. To change them, open the assessment's Admin options and choose Alter Assessment — you can edit the client name, site name and assessment date there. Addresses and contact details can be edited from the overview cards.

The Alerts button on the assessment overview lists checks against the LCA service standard that still need attention — for example the competence paragraphs not being used, the executive summary or control scheme being out of date, missing recommendations, or no suggested review date. Clear them before generating the final report. A green “All checks passed” means nothing is outstanding.

A yellow row means a newer version of that survey template is available. Click the row and choose Upgrade Survey to move it to the latest question set. A red cell in the missing-recommendations column means a rating is above 0 with no recommendation written.

On the Users page, open that user's row and choose Edit Restrictions. Set See only own assessments, and/or use the Client and Site tabs to tick only the clients and sites they may access. Note that See all assessments overrides those tabs. See How to restrict what a user can see.

Go to your company's BRS web address and enter your email address and password on the Building Record System screen. If you have forgotten your password, click Forgot Password? and follow the email — do not keep guessing, because repeated wrong attempts lock the account. See How to sign in.

Too many failed sign-in attempts lock the account for security. The message becomes Account Currently Locked. Only L8MS can unlock it — contact your provider. A password reset on its own does not unlock a locked account.

BRS data entry runs in a web browser and needs a connection — there is no separate offline mode in the web application. Where results are collected on paper or in a spreadsheet on site, enter them afterwards, or use Upload Work Sheet on the data entry screen to import a completed Excel sheet.

L8MS BRS is charged monthly based on your usage and is fully flexible (additions/subtractions) with no fixed contract term.

For one open site, use Site Information › Add to add a user with a site level and responsibility. For many sites at once, use User Restrictions from the Users List. The person must already exist as a user in the company.

It rebuilds the site's dated 52-week schedule from its current tasks. It replaces the existing generated plan and any manual date changes on it, and cannot be undone. It does not touch completed visits or recorded results. For a small change to one task, use Alter Tasks instead.

Record the Comments & Recommendations for that test (Standard Text helps), add a photo if useful, and if physical work is needed raise a remedial action with a type and description. See How to handle a non-conforming result.

A result outside its limits (a nonconformity), a scheduled test whose window passed with no result (missed test), results entered long after the visit (in arrears), an asset that could not be reached (no access), or a test marked not required. See Nonconformities and remedial actions explained.

Retire the test so it stops generating nonconformities — from Corrective Actions › Nonconformities (confirm test retirement) or Alterations › Close Tests. Only do this when the check genuinely no longer applies; for a temporary access problem, record a no-access nonconformity instead.

It is Complete (tests with a result) as a share of Total (tests scheduled) for the period. Both No Access and Blank count against completion, so a genuine no-access should still be recorded as a nonconformity and, where the check no longer applies, the test retired.

They are on your home page (the dashboard) when you sign in. Courses still to do are shown with an amber progress ring; completed courses have a green ring and a Certificate button.

No. Your progress is saved as you go. Sign back in and use Continue on the course to pick up where you left off.

Check your internet connection, then refresh the page. If it still fails, try a different browser (Chrome, Edge or Firefox, latest version) and make sure any ad-blocker or company firewall is not blocking video content.

Yes. Review the module content and try the quiz again. Your latest result is the one that counts towards completing the module.

Once a course shows as completed on your dashboard, click Certificate to open a printable PDF. Use Print Info for a summary of what the course covered.

Open My Profile from the menu (top-right). There are separate pages for your photo, address and password.

Yes — you can start whichever course you like. Within a course, work through the units and modules in the order shown.

Watch enough to understand the content — the quiz checks that. Skipping through means you may not pass.

Yes. Re-open the module from the Completed or Outstanding list and click any playlist item.

As many times as you need. Your most recent attempt is the one that counts.

The course is not fully complete yet. Every unit and module — including all module quizzes — must be finished. Open the course and look for anything without a green tick.

Use Allocate Course (or Add Course to User), pick the learner and the course, and confirm. It then appears on their dashboard. See How to allocate a course.

Some courses are drawn from a pool of purchased credits. The message tells you whether allocating this course will use one.

Yes — from the Certificate button on their home page once the course is complete. The Certificates page is for when you need to do it for them or check progress in bulk.